Shipping policy

Shipping Policy

Last Updated: May 27, 2026

Thank you for shopping with Naturel Mate. This Shipping Policy explains how we process, ship, and deliver orders.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

If we experience a high volume of orders, processing times may be slightly delayed. Customers will be notified in case of significant delays.

2. Shipping Time

Estimated delivery times may vary depending on your location and shipping method.

United States

  • Standard Shipping: 5–10 business days

  • Express Shipping: 2–5 business days

International Shipping

  • Estimated Delivery: 7–21 business days

Please note that customs processing and local courier services may affect international delivery times.

3. Shipping Charges

Shipping fees are calculated during checkout based on:

  • Delivery destination

  • Package weight

  • Shipping method selected

Occasionally, we may offer free shipping promotions on eligible orders.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link.

Tracking information may take 24–48 hours to become active.

5. Customs, Duties & Taxes

International customers are responsible for any customs duties, taxes, import fees, or additional charges imposed by their local government.

Naturel Mate is not responsible for delays caused by customs clearance procedures.

6. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided, we may contact you for verification. Delays caused by address issues are not the responsibility of Naturel Mate.

If a package is returned due to an incorrect address, additional shipping charges may apply for reshipment.

7. Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us within 7 days of delivery or expected delivery date.

We will work with the shipping carrier to investigate the issue and assist with a replacement or resolution when applicable.

8. Delivery Delays

Naturel Mate is not responsible for shipping delays caused by:

  • Weather conditions

  • Customs inspections

  • Carrier delays

  • Natural disasters

  • Public holidays

  • Incorrect customer information

Estimated delivery times are not guaranteed.

9. Contact Us

For shipping-related questions or support, please contact:

Naturel Mate
Email: [email protected]
Website: Naturel Mate Official Website